Returns & Exchanges

At Dubai Jewellery Store, we want you to be completely satisfied with your luxury purchase. If your item is not perfect, you can return or exchange it within 14 days of delivery provided it is in its original, unworn condition.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the jewellery in its original branded box and velvet pouch, ensuring all certificates of authenticity and warranty cards are included.

3

Complimentary Pickup

Schedule a free collection with our premium courier service or drop off your package at any of our authorized boutique locations in Dubai.

4

Inspection and Refund

Once our master jewellers verify the item's condition, your refund will be processed to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing