Frequently Asked Questions

Everything you need to know about our exquisite collections and services.

Are your gold and diamond pieces certified?

Yes, all our jewellery is 100% authentic. Our gold is hallmarked for purity, and our diamond collections come with certifications from reputable labs like GIA or IGI to ensure quality and value.

Do you offer international shipping from Dubai?

Absolutely. We ship our luxury collections worldwide via secure, insured couriers. Delivery times vary by location, typically ranging from 3 to 7 business days.

What is your return and exchange policy?

We offer a 14-day return policy for unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale and cannot be returned.

How can I find my correct ring size?

We provide a comprehensive Ring Size Guide on our website. Alternatively, you can visit our Dubai showroom for a professional fitting or request a complimentary physical sizer be mailed to you.

Can I customize a piece of jewellery?

Yes, we specialize in bespoke designs. You can work with our master craftsmen to create a unique piece by selecting your preferred metal, stones, and setting style.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), bank transfers, and secure online payment gateways. For local customers, we also offer 'Buy Now, Pay Later' options through Tabby or Tamara.